Privacy Policy Statement

We take your privacy seriously and commit to transparent management of your data whenever you use our subscription service.

Information We Collect

We collect minimal personal details necessary to deliver and improve your subscription experience.

• Name and contact details for membership management and communications.
• Billing information and subscription preferences, processed through secure channels only.
• Interaction history, including consultation notes and scheduling preferences.
• Technical data like device type and IP, collected for site analytics, safety, and troubleshooting.

How We Use Your Data

We use your information solely to provide, improve, or communicate about your subscription and consultations.

• To create and administer your account, subscriptions, and session schedules.
• To send important service updates, documentation, and renewal notifications.
• To maintain security, prevent fraud, and support regulatory compliance as required.
• To analyse trends and improve how our website and services are delivered over time.

Our Legal Basis for Processing

Data processing is governed by UK GDPR and relevant privacy law.

We rely on contractual necessity, legal compliance, legitimate interest, or explicit consent for the minimal data collected and processed during your use of this service.

Sharing Your Information

Your information remains confidential unless sharing is required to deliver services or meet legal requirements.

• We may share data with UK-regulated payment providers solely for fee processing.
• Data may be shared with regulatory or legal bodies where necessary.
• No personal data is rented, sold, or used for unrelated third-party marketing purposes.

Information Security

We use technical, physical, and organisational safeguards to help protect your information from loss, misuse, unauthorised access, or disclosure, and regularly review security measures in line with UK law.

Your Rights

You remain in control of your data and can make requests about its use or removal at any time.

• Access or request copies of information we hold about you upon written request.
• Request correction of inaccurate, outdated, or incomplete data.
• Ask us to erase, restrict, or object to certain uses of your data under the law.
• Submit complaints or withdraw consent where applicable, without penalty.

Cookies & Technologies

We use cookies to support your login, remember preferences, and optimise performance. See our separate cookie notice for details.

View Cookie Policy View Cookie Policy

Contact Us

For privacy-related questions, data requests, or any other concern, reach our privacy contact team using the methods below.

Policy Updates and Amendments

We may occasionally update this policy. All changes will be published with a visible effective date.